Case Studies
Excellent customer service ensures client satisfaction with HUGE box samples
The Challenge:

One of our key trade accounts had been busy building their relationship with a leading retailer supplying household furniture and goods. Sandland Packaging had provided advice and costs on the different box formats needed.

Then we got a call – our customer urgently needed some large format box samples – fast!

The Solution:

Our team created the samples but as they were being loaded, a call came through to request an additional format. We knew the importance of both the client and this order – we made this additional request straightaway and all of the requested samples were delivered within 24 hours.

The Results:

The client was overjoyed with the excellent service, attention to detail and fast turnaround. When building client relationships, exceeding expectations really helps.

“Massive thanks for the HUGE and urgent samples last week. The end customer was really pleased. We’re getting there!” Director, Trade Account